Return and Exchange Policy

The Drip House offer a 30-day return & exchange policy. If for any reason you're not satisfied with your purchase, you may return or exchange the unused item in its original condition as long as you contact us within 30 days from the delivery date.

 

30-DAY RETURN CONDITIONS:
* Exchanges and Refunds will be accepted within 14 days of your original receipt of the order.
* Beyond 14 days ONLY EXCHANGES will be accepted within 30 days of the original receipt of the order.
* The products must be returned in new, resellable condition. Products that are altered or damaged(scratches, wreckage etc.) do not qualify and may be discarded. 
* Items returned without authorization will not be accepted. To obtain an Authorization Form, please contact customer support via E-Mail at info@tdhjewelers.com.
* Exchange for a different length or item, the amount of the goods will be recalculated.
* All custom items and solid gold items are not subject to returns, due to the fact that each piece is made to order.
* Final Sale items are not refundable or exchangeable.
* Shipping paid on Returned Items is non-refundable.
* Each order only allows return once.
* Although some areas enjoy free postage, we actually bear the freight for each order ($18-$30), so once the refund is made, the freight will not be refunded.


The Drip House will not reimburse or pay for return shipping or re-delivery shipping costs except the following circumstances
* Customer received the wrong item.
* The item is broken, defective. (For broken or defective items, customers need to contact us within 48 hours of receiving their order.)

365 - DAY WARRANTY CONDITIONS:
1) The drip House offers 365 day warranty service.
2) The used jewelry has any problem within 14 days of the delivered date, The Drip House offers partial refund (shipping won't refund) or resends the jewelry, customers pay for resend shipping fee.
3) The used jewelry has any problem beyond 14 days, The Drip House refunds10% - 20% of the jewelry price, or offers the same amount coupon code.


HOW TO RETURN?
Please carefully package the item you are returning in its original packaging. It must be presented in its original packaging and accompanied by the appropriate sales slip, any appraisals. You are responsible for the return shipping label. Once your package is prepared, please contact our customer service to get further details of returning address.

HOW LONG WILL IT TAKE TO PROCESS MY RETURN?
Please allow 2-3 weeks from the return shipped date for us to receive and process. Upon processing your return, we will send a confirmation of your return to the email address associated with your account. Once submitted, refunds will be transferred to your bank account in two to ten business days, which depends on your bank.


If for any reason you are not satisfied with your purchase, simply notify us by e-mail: info@tdhjewelers.com.